POLÍTICA DE SERVICIO

TERMS OF SERVICE (TECHNICAL VERSION) – SITIOSS.COM

The website https://sitioss.com/ is a service owned and operated by Outlets Colombia LLC, a company registered in the State of Florida, United States (hereinafter “SITIOSS.COM”).

By accessing or using any service, the Client agrees to these Terms of Service.

1. GENERAL TERMS

SITIOSS.COM reserves the right to modify, update, or remove any provision of these Terms at any time without prior notice. Continued use of services constitutes acceptance.

These Terms apply to:

Shared Hosting
Reseller Hosting
VPS
Dedicated Servers
Domain Registration
Streaming services
Any future services

2. CONTENT POLICY

2.1 Prohibited Content

Strictly prohibited:

Terrorism-related content
Hate speech
Child exploitation (immediate termination, no refund)

Adult content is allowed if legal.

Client is fully responsible for all hosted content, including third-party access.

3. ACCEPTABLE USE POLICY (AUP)

3.1 Illegal Use

Servers may only be used for lawful purposes.

Prohibited:

Copyright violations
Pirated software
Hacking tools
Fraudulent activities
Unauthorized system access

SITIOSS.COM is the sole authority determining violations.

3.2 Security Violations

Includes:

Unauthorized access attempts
Network scanning
Flooding / DDoS attempts
Packet/header forgery

Violations may lead to civil and criminal liability.

3.3 Server Resource Abuse

If a service exceeds allowed resources:

Client must upgrade to VPS/Dedicated
Or reduce usage

SITIOSS.COM determines acceptable limits.

3.4 Prohibited Services (Shared Hosting)

IRC servers / bots
Torrent trackers
Proxy services
Background daemons
Executable software (.exe, .dll)

3.5 Multimedia Storage Abuse

Accounts using more than 70% for storage (non-operational files) may be flagged.

4. DOMAIN POLICY

4.1 Registration

Domains registered after payment confirmation
Minimum term: 1 year
No reservations

Client is responsible for:

Accuracy of data
Legal rights over domain

4.2 DNS

Auto-configured if purchased with hosting
External domains must update DNS manually

4.3 Expiration

Grace period: up to 10 days
Redemption period: up to 30 days
Redemption fee may apply (~$100 USD)

4.4 Transfers

Requirements:

Active status
No locks
EPP/Auth Code
Valid contact email

5. BILLING AND PAYMENTS

Services are prepaid
Late payments → suspension
Reactivation fee may apply

Accepted:

Credit/Debit
Electronic payments

5.1 Additional Charges

Extra usage (storage, bandwidth) → additional billing.

6. CANCELLATIONS

Client:

Must notify 10 days before renewal

Company:

May suspend or terminate for:

Violations
Abuse
Non-payment

7. REFUNDS

Refunds only apply if:

Service is not delivered

No refunds for:

Violations
Early cancellation
Add-ons (SSL, domains, etc.)

8. RESOURCE USAGE (TECHNICAL LIMITS)

Shared Hosting Limits:

CPU: max 20% per account
RAM: max 10% per account
Apache connections: max 30
MySQL connections: 15
FTP/SMTP/POP3: 15 each
Emails: 350/hour/domain
PHP memory limit: 128MB
Database size: max 300MB
Query execution: max 30 seconds

8.1 Inodes

100,000 → excluded from backups
250,000 → risk of suspension

8.2 Cron Jobs

Minimum recommended interval: >10 minutes
Excessive automation may be disabled

8.3 VPS (OpenVZ)

Processes:

VPS1: 180
VPS2: 220
VPS3: 260
VPS4: 300

RAM:

VPS1: 1536MB
VPS2: 2048MB
VPS3: 3072MB
VPS4: 4096MB

CPU:

Guaranteed: 700MHz
Max: 850MHz

8.4 VPS (KVM)

Dedicated resources
No shared limitations

8.5 Bandwidth

Based on monthly allocation
Overage billed per Mbps

9. EMAIL POLICY (ANTI-SPAM)

Strictly prohibited:

Unsolicited email (UCE/UBE)
Purchased mailing lists
Misleading headers

Requirements:

Double opt-in lists
Clear consent records

Violation → immediate suspension.

10. BACKUPS

Shared Hosting

Backups provided but not guaranteed

VPS / Dedicated

Client responsible for backups

SITIOSS.COM is not liable for data loss.

11. TECHNICAL SUPPORT

Available:

24/7 (ticket, chat, phone)

Includes:

Server issues

Not included:

Development
Custom coding

Paid support:

$75–$150/hour

12. LIABILITY DISCLAIMER

SITIOSS.COM is not responsible for:

Data loss
Service interruptions
Indirect damages

Client is responsible for:

Security
Content
Account usage

13. SLA (SERVICE LEVEL AGREEMENT)

13.1 Uptime

99.9% target

13.2 Credits

Downtime	Credit
95–99%	10%
90–94.9%	25%
<90%	100%

13.3 Exclusions

Maintenance
External failures
DDoS
ISP issues

13.4 Hardware Replacement

1–8 hours response
5% credit per 8 hours downtime

14. DATA PROTECTION

SITIOSS.COM processes personal data under:

U.S. privacy standards
Internal security protocols

Contact:
📧 info@outletscolombiallc.com

15. COPYRIGHT

Clients are fully responsible for hosted content and intellectual property compliance.

16. INDEMNIFICATION

Client agrees to indemnify and hold harmless SITIOSS.COM from any claims arising from service use.

17. FINAL PROVISIONS

Governed by laws of Florida, USA
Disputes handled under U.S. jurisdiction

ACCEPTABLE USE POLICY (AUP) – SITIOSS.COM

This Acceptable Use Policy (“AUP”) governs the use of all services provided by Outlets Colombia LLC, operating under https://sitioss.com/ (“SITIOSS.COM”).

By using our services, you agree to comply with this AUP. Violations may result in suspension or termination of services without prior notice.

1. GENERAL PRINCIPLE

All services must be used:

Lawfully
Responsibly
Without negatively impacting other users, systems, or networks

SITIOSS.COM reserves the sole right to determine what constitutes a violation.

2. PROHIBITED CONTENT

The following content is strictly prohibited:

🚫 Illegal Content

Copyright infringement
Pirated software or media
Fraud, scams, phishing

🚫 High-Risk Content

Malware, ransomware, viruses
Hacking tools or exploit kits

🚫 Sensitive Content

Child sexual exploitation (zero tolerance – immediate termination)
Terrorism-related content
Hate speech or incitement to violence

⚠️ Adult Content

Allowed only if:

Legal in applicable jurisdictions
Does not involve minors or illegal activities

3. PROHIBITED ACTIVITIES

3.1 Network Abuse

Unauthorized access to systems
Port scanning / vulnerability scanning
Interception of traffic
IP spoofing

3.2 Service Disruption

DDoS attacks
Flooding or traffic overload
Resource exhaustion attacks

3.3 System Abuse

Running unauthorized daemons
Background processes that degrade performance
Excessive CPU / RAM usage affecting others

3.4 Hosting Restrictions (Shared Hosting)

Not allowed:

Torrent trackers or clients
Proxy servers (open or anonymizing)
IRC servers/bots
File distribution platforms (large-scale downloads)

3.5 Storage Abuse

Accounts may not be used for:

Backup repositories
File storage unrelated to website operation
Excessive multimedia storage (>70% of usage)

4. EMAIL & ANTI-SPAM POLICY

🚫 Strictly Prohibited

Unsolicited bulk email (spam)
Purchased email lists
Email harvesting

✅ Requirements

Double opt-in subscription lists
Verifiable consent records
Clear unsubscribe mechanism

Limits (Shared Hosting)

Max 350 emails/hour/domain

Violation may result in:

Immediate suspension
Blacklisting reports
Permanent termination

5. SECURITY VIOLATIONS

The following are strictly prohibited:

Attempting to bypass authentication
Exploiting vulnerabilities
Unauthorized system probing
Any attempt to compromise infrastructure

SITIOSS.COM will cooperate with law enforcement when required.

6. RESOURCE USAGE ABUSE

Clients may not:

Consume excessive CPU, RAM, or bandwidth
Impact server stability
Degrade service for other users

Actions may include:

Temporary suspension
Forced upgrade
Service limitation

7. THIRD-PARTY ABUSE

Clients are responsible for:

All activity under their account
Actions of their customers, users, or systems

This includes:

Reseller clients
Sub-accounts
API integrations

8. ENFORCEMENT POLICY

SITIOSS.COM may take any of the following actions:

Warning notification
Temporary suspension
Permanent termination
Data removal
Legal reporting

Severity depends on:

Impact
Intent
Recurrence

9. ZERO-TOLERANCE VIOLATIONS

Immediate termination without notice:

Child exploitation content
Large-scale spam operations
Active cyberattacks
Severe abuse affecting infrastructure

10. REPORTING ABUSE

If you detect abuse, report it to:

📧 info@outletscolombiallc.com

Include:

Description of issue
Logs or evidence
Affected domain/IP

11. LIABILITY